New Patients at Croydon Dental Clinic

Welcome to Croydon Dental Clinic — We Are Glad You Are Here!

Choosing a new dental practice is an important decision, and we want to make it as easy as possible for you. At Croydon Dental Clinic in Croydon, we have designed every step of the new patient experience to be clear, comfortable, and completely free of pressure.

From your very first call or online booking, you will be treated with the same warmth and professionalism that defines everything we do. We look forward to getting to know you and to becoming your long-term dental home.

A Warm Welcome: Our New Patient Offer

We are pleased to offer all new patients a comprehensive introductory appointment for just $199, saving over $200 on the standard combined cost of these services. The first visit is GAP FREE with any health fund. Your appointment includes a thorough dental examination, a professional clean, digital X-rays, and fluoride treatment — and it is the complete Croydon Dental Clinic experience, offered at an accessible price because we want every member of the Croydon community to start their oral health journey with us on the right foot.

This appointment gives our clinical team a thorough baseline picture of your oral health, allowing us to identify any areas of concern early and put a personalised prevention plan in place before small issues become significant ones. Book Now to take advantage of this offer and take the most important step you can for your long-term dental health.

What to Expect at Your First Visit

Your first appointment at Croydon Dental Clinic will typically run for approximately one hour. Upon arrival, our reception team will greet you and ask you to complete a patient registration form covering your personal details and medical history — this helps us provide care that is safe and tailored to your individual needs. You are welcome to arrive a few minutes early to settle in and familiarise yourself with our welcoming, boutique-style environment.

Once you are ready, our dentist will conduct a thorough examination of your teeth, gums, and bite, followed by digital X-rays to assess bone levels and identify any concerns not visible to the naked eye. Our Oral Health Therapist will then perform your professional clean, targeting plaque, tartar, and surface staining with a thoroughness that a standard brushing routine cannot replicate. At the close of your appointment, your clinician will walk you through their findings, discuss any treatment recommendations, and answer every question you have clearly and without jargon. A follow-up appointment will be scheduled before you leave, whether that is a routine six-month review or further treatment as needed.

Croydon patient in a dental consultation at Croydon Dental Clinic

What to Bring

To help us process your appointment efficiently and ensure you receive the full benefit of any applicable health cover, please bring:

Your Medicare card if applicable
Your private health insurance card or cards
A list of any current medications or medical conditions
Any relevant dental records or X-rays from a previous practice if you have them available.

If you do not have any of these to hand, please do not worry — our team will work with what we have and guide you through the rest.

Flexible Payment Options

We believe that financial considerations should never stand between you and the dental care you need. Croydon Dental Clinic offers a range of flexible payment plan options to help spread the cost of treatment in a way that suits your budget. We accept AfterPay, ZipPay, TLC Payments, and Gem Visa, giving you the freedom to access the care you need today and manage the cost over time. Our reception team is happy to explain each option and help you find the arrangement that works best for your situation.

Preferred Health Fund Providers

Croydon Dental Clinic is a preferred provider with a number of major health funds, which means eligible members may receive higher rebates on a wide range of dental services. We hold preferred provider status with Suncorp, APIA (part of the Suncorp network), IMAN Australian Health Plans, smile.com.au, AAMI, GU Health, nib, and Qantas Health Insurance. If your fund is not on this list, please do not hesitate to contact us — we accept all major health funds and our team can assist with on-the-spot HICAPS claims processing for your convenience.

Frequently Asked Questions

Do I need X-rays at my first visit?

In most cases, yes. Digital X-rays allow our clinicians to assess the health of your teeth below the gum line, identify decay between teeth, and evaluate bone levels — information that is essential for accurate diagnosis and treatment planning. We use low-radiation digital technology, and our team will always discuss X-ray recommendations with you before proceeding.

How long is the first appointment?

Your new patient appointment is typically scheduled for one hour, allowing sufficient time for a comprehensive examination, digital X-rays, a professional clean, and a thorough discussion of your oral health and any treatment recommendations.

What if I have not been to the dentist in a long time?

There is no need to feel anxious or embarrassed — our team is here to help, not to judge. We welcome patients at every stage of their dental journey, and we will meet you exactly where you are with patience and care.

Can I book online?

Yes. Online booking is available through our website at any time. You can select your preferred appointment type, choose a clinician, and pick a date and time that suits you. Alternatively, please call our Croydon practice directly and our reception team will be happy to assist.

Is parking available?

Yes. Croydon Dental Clinic benefits from free on-site parking shared with the building at Level 1, 24-26 Dorset Road, Croydon. There are no time limits or fees.

Your Smile Journey Starts Here

Book now and let Croydon Dental Clinic take care of the rest — gently, thoroughly, and on your terms.

divider